Job Details

Technical Service Specialist

  2020-02-15     AGCO     Sioux City,IA  

Job SummaryThe Technical Support Specialist for Sioux City will be responsible for assisting the AP dealer network and personnel with technical service help by telephone. This role would also require the occasional travel to job sites to assist in installation, site commissioning, and addressing product issues. This position will involve supporting all of the AP products including heating, ventilation, feeding, and cooling systems used in swine production facilities.Job Function and Responsibilities* Assist Customers and Dealers with diagnosing problems, operation of product, finding parts and/or part numbers with any of the AP products* Supporting other employees with product questions* Utilizing the Cisco phone system and answering calls through the Technical Support line* Assist dealers on site visits if and/ or when necessary for service support* Assist Engineering, Quality Assurance, Manufacturing, and Sales to improve or correct issues with AP products* Enter calls in the Call Log for future reference with product quality issues, product improvements, and departmental usage* Notify the Quality Assurance team if a Call Log is entered as "Alert" status* Having good product knowledge on all AP product lines* Keep up to date with product changes* Doing system design and quotations of equipmentQualifications and Experience* Three years' experience in mechanical and/or electrical field service* Swine production experience - preferred* Understanding of wiring schematics - preferred* Ability to meet requirements to drive a company vehicle* Approximately 25% travel is required* Experience with Microsoft Office* Using web-based applicationsInterpersonal Skills* Working effectively in a team environment* Good phone etiquette* Strong communications skills* Strong problem solving skills* Establishing and maintaining rapport with customers* Handling customer needs and maintaining positive customer relations* Handling customer objections* Writing and speaking EnglishEducation* Technical or bachelor's degree in ag-related fieldAAP/EEO StatementGSI is an equal employment opportunity employer and is committed to maintaining a workplace that is free of inappropriate or unlawful conduct on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or other protected group status as provided by law.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Relocation Assistance AvailableAGCO/RSR

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