Job Details

Night Shift Service Advisor

At North American Truck & Trailer, we pride ourselves on our energetic atmosphere. By joining our team, you can experience a rewarding career with a leader in the truck industry. We are always looking for great candidates to join our team.

We are seeking a highly skilled Service Advisor to join our team. In this role, a Service Advisor plays a crucial role in the industry, serving as a liaison between customers and the service department of a dealership or repair facility. The primary responsibilities of a Service Advisor include:

• Customer Interaction: Greeting customers and assessing their vehicle service needs. Listening to customer concerns and documenting relevant information about vehicle issues.
• Service Recommendations: Advising customers on recommended maintenance and repairs based on vehicle inspections and manufacturer guidelines. Providing cost estimates for services and obtaining customer approval before initiating work.
• Scheduling and Coordination: Scheduling appointments for service and repairs. Coordinating with the service department to ensure timely completion of work. Managing the flow of vehicles in and out of the service area.
• Communication: Keeping customers informed about the status of their vehicles and any additional repairs or issues that may arise during the service process. Explaining technical details in a clear and understandable manner to customers.
• Documentation: Creating and maintaining accurate service records for each customer and vehicle. Documenting all customer interactions and service transactions.
• Customer Satisfaction: Ensuring high levels of customer satisfaction by addressing concerns, resolving issues, and providing excellent customer service. Seeking feedback from customers to improve service processes.
• Sales and Upselling: Recommending additional services or products that may benefit the customer or enhance the performance of the vehicle. Explaining the value of recommended services to customers.
• Technical Knowledge: Staying informed about automotive technology, service procedures, and industry trends. Collaborating with technicians to understand and communicate technical information to customers.
• Administrative Tasks: Handling paperwork, invoices, and processing payments. Utilizing computer systems and software to manage customer and vehicle information.
• Compliance: Ensuring compliance with dealership or service center policies and procedures. Adhering to relevant regulations and standards in the automotive industry.

A successful Service Advisor possesses strong communication skills, customer service orientation, and a basic understanding of mechanics. Must have their own tools. Additionally, organizational skills and the ability to work well under pressure are important in this role. North American Truck & Trailer offers a competitive wage and benefit packing including: