Job Details

E-Commerce Assistant

We are seeking an E-Commerce Assistant to join our E-Commerce Team! In this position you will be responsible for assisting in day-to-day operations of E-Commerce department.

Position Type: Full-Time

Hours: Monday Friday, 8:00 am 4:30 pm

Wages: $19.21 Hourly

In accordance with the Goodwill of the Great Plains mission, we are committed to providing a competitive total compensation package, including salary and benefits, that will attract, retain, and reward high performing employees who share a passion for transforming lives through the dignity of work. Goodwill of the Great Plains strives to make employee compensation performance-based, competitive to organizations with similar missions, and commensurate for the individual's level of responsibility.

Qualifications:

• High school diploma/GED preferred but not required
• Strong customer service skills
• Experience selling items online preferred.
• Must be able to read, write and communicate in English in order to navigate websites and respond to customers
• Ability to learn basic computer skills using MS Offie, Windwos, and web browsers.

Responsibilities:

• List items for sale on Shopgoodwill.com using the Upright Lister PC and mobile applications.
• List books for sale on Amazon, eBay, and GoodwillBooks.com using the NextShelf inventory management system.
• Assist with Whatnot sales as needed.
• Clean, test, and stage items to be photographed for sale online.
• Photograph merchandise using a company-provided mobile device and digital camera.
• Prepack items as needed as part of the listing process.
• Maintain high level of care and accuracy in handling and shelving items to ensure they are not damaged and can be located for fulfillment.
• Respond to customer inquiries professionally and courteously through the Shopgoodwill customer service ticket system, email, and incoming phone calls.
• Purge unsold merchandise using the Upright Lister mobile application.
• Assist with refunds as requested.
• Assist persons served in job-related tasks as needed and communicate essential information to Mission staff.
• Provide assistance as needed in picking, packing, and shipping orders, processing jewelry, fulfilling in-store pickup orders, emptying garbage bins, sweeping, vacuuming shelves, etc.
• Market Goodwill's mission to the public, persons served, and all others with whom you have contact while working.

Other Duties and Responsibilities:

Represents Goodwill in a professional and positive manner.

Act as a role model for persons served, including interacting with them with respect and dignity at all times, even when they do not show the same to you.

Provide follow-up with persons served and Mission staff.

Demonstrate the ability to treat others with dignity and respect.

Maintain a clean, safe, and organized work environment.

Communicate clearly and effectively.

Other duties as assigned by supervisory staff.

Physical Demands:

Medium

Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds. Frequently unloading trucks, walking, bending, standing.

Mental Demands:

Problem-solving, dealing with stressful situation, decision-making, communication with others, planning, organizing, writing.

Moderate:

Occasionally exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).

While the benefits are great, Goodwill's mission is really at the heart of all we do. When you join the Goodwill team you are not just joining the company, you are becoming part of our family. You could be eligible for a Personal Day, Birthday Day Off, and 6 Paid Holidays upon hire. With eligibility for Health Dental, and Vision Insurance after 30 days of employment. See more benefit details on the careers tab at www.goodwillgreatplains.org

Goodwill of the Great Plains provides equal employment opportunities to all applicants and employees and prohibits discrimination and harassment of any type without regard to any characteristic protected by federal, state or local laws.