Job Details

divh2Service Manager/h2pI-State Truck Center is hiring a Service Manager to lead our Heavy-Duty Truck Service Shop in Sioux City, Iowa. This role is responsible for service department operations, team leadership, customer satisfaction, and shop profitability. If you are an experienced truck or diesel service leader, we encourage you to apply./ppAbout the Role/ppThe Service Manager leads the Service Department by driving performance, growing service revenue, and ensuring high levels of customer satisfaction. This position plays a key role in Fixed Operations and partners closely with leadership to support business growth./ppI-State Truck Center is part of Interstate Companies, Inc., a multi-location organization with over 1,600 employees across five operating units. We are a leader in heavy-duty truck and diesel service, guided by our commitment to Pride in Service./ppKey Responsibilities/pulliLead daily operations of the truck service department/liliRecruit, train, and develop a high-performing service team/liliDrive service revenue, efficiency, and profitability/liliEnsure excellent customer service and communication/liliMonitor KPIs including labor efficiency, throughput, and margin/liliOversee work orders, quoting, and service invoicing/liliEnsure compliance with safety standards and company policies/li/ulpRequired Experience Skills/pulliPrior experience as a Service Manager or Fixed Operations leader/liliStrong knowledge of truck or diesel service operations/liliLeadership, customer service, and communication skills/liliAbility to manage PL, budgets, and operational metrics/liliMechanical understanding of truck repair and service processes/liliExperience with 5S / Lean principles preferred/li/ulpQualifications/pulliHigh School Diploma or G.E.D./liliTruck shop service management experience preferred/liliAbility to work in a fast-paced service environment/li/ulpBenefits/pulliCompetitive compensation/liliPTO from day one + paid holidays/lili401(k) with company match/liliHealth, dental, vision, life disability insurance/liliTuition assistance and tool programs/liliUniforms provided and cleaned/liliEmployee discounts and wellness programs/li/ulpInterstate Companies, Inc. is an Equal Opportunity Employer and a Military Friendly Employer. Apply today to lead a respected service operation with I-State Truck Center./p/div