Job Details

This role serves as a key point of contact for assigned customers with a primary focus on supporting customer satisfaction at our super plant in Sioux City, IA. The representative will maintain a strong relationship with key contacts at the customer location as well as with the sales representatives responsible for those accounts. Project management and data entry are essential day to day activities. You will receive and process routine customer orders, inquiries, and/or complaints covering items or products ordered. Maintain an ongoing relationship with selected customers and sales staff. Incumbents use knowledge of products and product availability to provide a communications link to the customer. Apply basic skills and procedures for the position within assigned functional area. Duties and tasks are standardized. Resolve routine questions and problems. Work under direct supervision and follows standard procedures to accomplish assigned tasks. How you will impact WestRock: Serve as a...Customer Service, Sales Representative, Manufacturing, Retail, Customer