Job Details

A company is looking for a Remote Supervisor of Customer Experience Support.Key ResponsibilitiesLead and develop a team of Customer Experience Specialists to ensure compassionate service deliveryMonitor team performance and drive accountability for first call resolution and member satisfactionOversee operational workflow and support continuous improvement initiatives within the teamRequired QualificationsMinimum 3 years of customer service experience in healthcare, insurance, or Medicare AdvantageMinimum 2 years of supervisory or team lead experience in a contact center or member services environmentHigh School Diploma or GED required; Associate's or Bachelor's degree preferredStrong knowledge of Medicare Advantage and related regulatory requirementsProficiency in MS Office, CRM systems, and contact center technologies