Job Details

Job Summary/Company: Sparks Group has partnered with an established Asset Management company who is currently in the market for Call Center staff. This position is strictly Part Time Mon, Tues and Fri from 10:30 - 4:30. Candidates may request to swap Friday with Wed or Th but Mon and Tues are mandatory workdays. Ideal candidate will have previous high volume call center B2C experience. Training will be FULL Time Monday - Friday for 8 weeks before it changes to part time. You must be able to train full time prior to pivoting to part time. If you are interested in this opportunity, please apply for immediate consideration.

Responsibilities:

• Handle all inbound/outbound phone calls and written communications from internal/external inquiries while maintaining a positive, empathetic and professional delivery
• Assist callers with address changes, payment information, post payments, beneficiary questions, etc.
• Consistently meet the pre-defined department goals for calls per hour, average handle time, aux time, productivity and quality.
• Ability to learn and accurately navigate Customer Care applications to respond to customer inquiries and generate correspondence
• Review and process tasks within pre-defined productivity and quality standards.
• Keep accurate policy records of customer interactions, transactions, comments and complaints.
• Handle 50-55 calls on part time basis or 60 - 70 full time

Qualifications/Background Profile:

• Excellent communication skills, both verbal and written
• Ability to remain calm
• Strong customer service skills
• Strong organizational skills and ability to prioritize
• Ability to work in fast paced environment
• Detail oriented
  

#LI-MP1

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This job is Hybrid Remote.

Pay Range: Hourly $24.00 to $24.00

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play .

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

This Position Requires U.S. Citizenship

This Position May Either Require COVID-19 Vaccination or Regular Testing