Job Details

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a VP Client Engagement Retail in United States.

The VP Client Engagement Retail is a senior leadership role responsible for driving growth, retention, and long-term client satisfaction among top-tier retail accounts. This role requires developing and executing strategic account plans, managing multi-level client relationships, and ensuring alignment across operations, sales, and product teams. You will lead RFP responses, oversee client issue resolution, and provide executive-level insights to optimize client engagement. The position offers an opportunity to influence strategy, foster high-impact relationships, and support innovation in customer experience. Success in this role demands a combination of analytical thinking, operational excellence, and exceptional communication skills. Travel to client locations is required to maintain strong, hands-on engagement. The role emphasizes leadership, collaboration, and building a high-performing team to achieve client and business objectives.

Accountabilities:

• Develop, implement, and manage strategic account plans for assigned retail clients, tracking progress and reporting outcomes to senior leadership
• Lead RFP responses and ensure proposals align with client objectives and business priorities
• Build and maintain multi-level client relationships, acting as a liaison and client advocate while ensuring prompt issue resolution
• Partner with internal teams-including operations, sales, marketing, and product-to communicate trends, client needs, and strategic recommendations
• Analyze market and client data to identify opportunities for growth, retention, and expansion of services
• Oversee a team, providing coaching, mentoring, and leadership to drive high levels of client satisfaction and operational excellence
• Attend client meetings, conferences, and industry events to strengthen relationships and support strategic initiatives

Requirements:

• Bachelor's degree in Business Administration or related field; MBA strongly preferred
• Minimum of 15 years of experience in retail, analytics, or related client engagement roles with a strong track record of business growth
• Proven expertise in strategic planning, operations, marketing, product management, and business development
• Excellent presentation, communication, and interpersonal skills, with the ability to engage and influence senior executives
• Strong customer engagement and relationship management skills, with multi-level account oversight experience
• Demonstrated ability to lead, mentor, and build high-performing teams in a fast-paced environment
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM systems
• Willingness and ability to travel up to 40% as required

Benefits:

• Competitive base salary ($185,000-$225,000 per year) with discretionary bonus eligibility
• Comprehensive health coverage including medical, dental, and vision insurance
• Retirement savings plans (401k) with company match
• Paid family leave, 9 holidays per year, and 17-27 days of Paid Time Off (PTO) depending on tenure
• Opportunities to attend trade shows, conferences, and participate in professional development programs
• Flexible and remote work options with a supportive, inclusive culture
• Exposure to high-impact strategic initiatives and senior client engagement

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.