Job Details

• Area of Interest: Management
• FTE/Hours per pay period: 1.0
• Department: Fam Med- Singing Hills
• Shift: Mon - Fri 8a - 5p; Rotate weekend call for UC
• Job ID: 180380

UnityPoint Clinic

Clinica Administrator

Singing Hills Family Medicine + South Sioux City Family Medicine

Sioux City, IA

Monday-Friday 8AM-5PM + roating weekend

Full-time + benefits

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

We are seeking a highly motivated and experienced Clinic Administrator to oversee the daily operations of our family medicine clinic in West Des Moines. This role is responsible for driving operational performance, ensuring an exceptional patient experience, and maintaining financial and regulatory compliance across a comprehensive primary care setting.

The ideal candidate is a strong leader who thrives in a fast-paced healthcare environment and is passionate about delivering high-quality, patient-centered care while improving clinic efficiency and outcomes across diverse patient populations.

• Oversee all day-to-day clinic operations with full accountability for performance, efficiency, and patient experience across a full-spectrum primary care practice
• Coordinate clinic workflows, establish provider and staff schedules, and assess ongoing staffing needs to support continuity of care
• Supervise, train, and support clinical and administrative staff to ensure high standards in patient care, patient relations, and office procedures
• Maintain in-depth knowledge of clinic protocols, preventive care guidelines, chronic disease management processes, and ensure consistent implementation
• Monitor and improve operational performance, quality metrics, patient outcomes, and patient satisfaction
• Manage clinic financial operations, including accounts payable and receivable, payroll reporting, budgeting, and review of financial statements
• Support budget development and monitor financial performance against established goals
• Identify and resolve operational challenges while ensuring alignment with organizational policies and best practices in primary care delivery
• Serve as a liaison between providers, care teams, staff, and leadership to ensure effective communication and coordination of care
• Lead hiring, onboarding, and training of new employees, and support ongoing staff development and retention
• Partner with medical leadership on performance management, provider support, and employee relations matters
• Foster a positive, team-oriented culture focused on accountability, collaboration, patient-centered care, and continuous improvement
• Plan and lead regular staff and provider meetings and ensure follow-up on key initiatives and quality improvement efforts
• Implement organizational and clinic-level strategic initiatives, including population health management and care coordination programs
• Ensure compliance with all regulatory requirements, including HIPAA, OSHA, CLIA (if applicable), and organizational policies
• Safeguard patient information and maintain secure handling of protected health information
• Respond to and manage urgent or emergency situations to ensure the safety of patients, staff, and the facility
• Stay informed on organizational updates, policies, and healthcare regulations to ensure alignment with clinic operations
• Perform additional duties as needed to support efficient and effective clinic operations

• Bachelor's degree in Business, Healthcare Administration, or a related field required; equivalent combination of education and relevant experience will be considered

• Master's degree in Business or Healthcare Management preferred

• 2-3 years of leadership experience required, preferably in a clinical or healthcare operations setting

• Experience with staff supervision, clinic operations, financial management, and budgeting

• Knowledge of healthcare administrative processes, including billing, collections, and medical coding (ICD and CPT) preferred

• Experience with process improvement initiatives preferred

• Strong leadership, interpersonal, and communication skills (verbal and written)

• Strong computer proficiency, including familiarity with healthcare systems and standard office software

• Ability to exercise independent judgment, solve problems effectively, and make sound decisions

• Knowledge of patient relations and personnel management principles

• Ability to work collaboratively in a team-oriented environment

• Ability to interpret and apply policies, procedures, and regulatory guidelines