Job Details

Immediate need for a talented Bilingual Customer Service Representative (Korean & English). This is a full-time opportunity and is located in Philadelphia, PA(Remote). Please review the job description below and contact me ASAP if you are interested.

Job Diva ID: 26-08212

Pay Range: $24 - $25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• This is a fully remote position and can sit anywhere nationwide.
• If the candidate is not local to an office, this would be strictly contract.
• The department is open from 8am - 8pm EST and the CSR's need to be flexible to work a 7.5-hour shift during that time frame.
• Final shift will be share after training.
• CSRs handle claims, benefits, enrollment, member portal, ID cards, etc., and work with customers to solve problems.
• We are looking specifically for an individual who would be bi-lingual and able to speak Korean;
• Due to regional dialects within the language we are looking for individuals who are native speaking Korean and English as the 2nd language.

Key Requirements and Technology Experience:

• Key skills; Call center experience is preferred
• Healthcare industry experience
• Medical background helpful
• They must be fluent and conversational in both Korean and English.
• HS Diploma or GED with 2 years of customer service experience
• Looking for excellent Customer Focused competencies - seeking service-oriented individuals with strong customer service skills.
• Must have strong verbal and written communication skills.
• This is a phone-based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang;
• Ability to clearly communicate complex messages over the phone.
• Ability to navigate through multiple systems at a time.
• ALL candidates must complete employment testing prior to submission.

Our client is a leading Health Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration

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