Job Details

As an Experience Specialist/ Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team. Key Responsibilities:Greet patients and visitors with warmth and professionalism, creating a welcoming environment. Check patients in and out, verify personal and insurance information, and update records as needed. Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system. Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments. Collect and process payments, issue receipts, and assist with billing questions. Maintain confidentiality of all p...Receptionist, Specialist, Experience, Healthcare, Patient