Job Details
Customer Service Representative
2026-03-12 Peak Technical Staffing USA all cities,AK
Description:
Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.
Equal Opportunity Employer (EEO)
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.
Americans Disabilities Act (ADA)
The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Candidate Privacy
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to and
AI Recruiting Disclosure
We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.
Job Summary
This is a customer service role supporting large industrial equipment. The primary responsibilities include engaging with internal and external stakeholders, managing a high volume of customer interactions (phone/email), and working within structured systems suchas an ERP and a price book/product catalog system.
Key Responsibilities
- Serve as the main point of contact for customers, particularly in the Southeast and South Central U.S.
- Handle a high volume of service requests via phone and email.
- Work cross-functionally with manufacturing, procurement, logistics, and coworkers.
- Utilize ERP systems (ideally Oracle) and navigate an in-house product catalog and price book.
- 3-4 years of customer service experience, preferably in a fast-paced or high-volume environment.
- Familiarity with ERP systems (Oracle is a bonus).
- Excellent interpersonal skills: must be personable, collaborative, and professional.
- Strong written and verbal communication skills.
- Ability to work effectively both in-office and remotely (hybrid setup post-training).
- Experience with Oracle ERP.
- Familiarity with product catalog or price book environments.
- Previous experience supporting a specific geographic region or high-volume territory.
- Background in a manufacturing, industrial, or technical business (though industry experience is not required).
- Initially in-office, will allow 1 day remote after training.
- Interaction across multiple departments suggests a collaborative and team-oriented environment.
Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.
Equal Opportunity Employer (EEO)
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.
Americans Disabilities Act (ADA)
The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Candidate Privacy
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to and
AI Recruiting Disclosure
We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.