Job Details

Guest Services Agent

At Emerald Coast Retreats, luxury is not just what our guests see- it's how they're cared for!

Our Guest Services Agents are the voice of our brand and the first point of contact for our in-house guests. This role is ideal for someone who takes pride in delivering refined, attentive service and thrives in a fast-paced, high-expectation hospitality environment.

If you are polished, proactive, and passionate about creating seamless guest experiences, we invite you to join our team.

Our Culture Matters:

As part of our application process, all candidates are asked to complete a Culture Index survey. This short assessment helps us better understand your strengths and how you may thrive within our team. Please be sure to complete it when submitting your application using the provided link.

Sign-On Bonus:

This position is eligible for a $500 sign-on bonus.

1. $250 will be paid on your first paycheck.
2. $250 will be paid after successful completion of 90 days of employment.

Bonus payments are subject to standard payroll taxes and require the employee to be actively employed and in good standing at the time of payout.

The Experience You'll Deliver:

• Serve as a professional, composed point of contact for guests via phone, text, and email
• Coordinate closely with property management and maintenance teams to resolve guest needs efficiently
• Assign, track, and follow up on service requests with precision and urgency
• Communicate real-time updates to guests regarding maintenance, property notices, and HOA communications
• Address guest concerns with empathy, discretion, and a solutions-focused mindset
• Maintain accurate, detailed records of all guest interactions and actions taken
• Stay knowledgeable on property details, systems, and service standards
• Build respectful, collaborative relationships with teammates, vendors, and partner associations

What Sets You Apart:

• High School Diploma or GED required
• Minimum of 1 year of customer service, hospitality, or luxury service experience
• Exceptional communication and interpersonal skills
• Strong attention to detail and professionalism under pressure
• Availability to work nights, weekends, and holidays
• Reliable transportation to our Panama City Beach office

Schedule & Location:

Full-time, remote (after training), position in Panama City Beach, FL

Shifts scheduled between 8:00 AM and 10:00 PM, based on business needs

Weekend & holiday availability required

Emerald Coast Retreats is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Our commitment to diversity extends to all employment practices, including hiring, recruitment, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. At Emerald Coast Retreats, our hiring decisions are based solely on qualifications, merit, and business needs at the time. Join us in creating memorable vacation experiences and building fulfilling careers!