Job Details

About The Job

About NAVER U.Hub
NAVER U.Hub is the U.S. subsidiary of NAVER, a global internet technology company, based in Los Angeles with offices in Seattle and Redwood City. Our teams across NAVER Search US, BAND, ThingsBook, and NAVER Ventures collaborate to advance AI, social media, and investment initiatives that build smarter and more connected experiences for global users.

Overview
This hybrid internship offers hands-on experience across customer support, product education, content creation, and team operations.

Your primary role will be to help users succeed with BAND, deliver tailored demos to prospective customers, and develop resources that enhance onboarding-while also supporting the team with logistics and administrative coordination.

You'll collaborate closely with partnership and marketing teams to continuously improve the user experience and ensure internal operations run efficiently and smoothly.

Why Join BAND?

• Make a meaningful impact by helping communities stay connected
• Collaborate with a mission-driven, fast-moving team
• Opportunity to shape user education and support at scale
• Flexible, collaborative work environment

Key Responsibilities
Customer Success & Relationships

• Assist in responding to user inquiries via email, chat, and support channels with clarity and empathy
• Help troubleshoot issues and guide users to effective solutions
• Help identify recurring pain points and share actionable insights with internal teams
• Support user interviews to better understand needs, use cases, and challenges
• Assist in building relationships with users and developing connections with collaborators
• Contribute to the creation of help articles, guides, and FAQs
• Learn the ins and outs of the product to effectively help users

Product Demos & Lead Support

• Assist with product demos for prospective customers
• Help understand prospect needs and support tailoring tailor demos to relevant use cases
• Support onboarding for new groups to help ensure a smooth and successful start
• Assist partnerships and marketing teams in nurturing leads

Content Creation Support

• Help gather real-world use cases through user interviews and success stories
• Assist in creating clear, engaging support and marketing content (guides, tutorials, social posts, videos)
• Collaborate with designers and videographers to produce graphics and video assets
• Assist in scripting and producing demo videos and onboarding content

Team Support & Operations

• Assist with logistics for events, campaigns, and team initiatives
• Assist with coordinating merchandise orders, shipping, and inventory tracking
• Provide cross-functional administrative and operational support for efficient operations

Skills & Qualifications

• Strong customer-first mindset with a passion for helping people succeed
• Strong problem-solving ability and attention to detail
• Excellent written and verbal communication skills
• Basic content creation skills (graphics and short-form videos using tools like Canva)

Preferred Qualifications

• Experience or interest in creating help center content, tutorials, or educational materials
• Experience or interest in delivering product demos, training, or presentations
• Experience or interest in service-based customer success, support, or onboarding

What Success Looks Like

• Users feel supported, confident, and satisfied with BAND
• Prospective customers clearly understand BAND's value through effective demos
• Support content reduces repetitive inquiries and improves onboarding
• Team operational bottlenecks are reduced through proactive support

Other

• Job type: Full-time internship
• Contract period: 3 months (with potential for internship extension)
• Location: Remote (must be based in California)
  This position is remote; however, candidates must be currently located in California due to employment requirements.
• Pay: $30/hr
• Please note: To be eligible, applicants must be currently authorized to work in the United States on a full-time basis (CPT/OPT required for F-1 students). Sponsorship for employment visa status is unavailable.

Equal Employment Opportunity

NAVER U.Hub is proud to be an Equal Opportunity Employer, fostering a diverse and inclusive workplace where all individuals are valued and respected. Naver U.Hub and its affiliated companies are committed to providing an Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.