Job Details

Hotel Front Desk Clerk

The Front Desk Clerk provides guest service by performing check-ins/check-outs, responding to inquiries, and handling monetary transactions.

Essential Duties and Responsibilities:

• Greets guests upon arrival as well as registers and assigns rooms via centralized system
• Verifies guest identification and payment methods for room accommodations
• Issues room keys and relays instructions to bellhops for the transfer of guests' luggage to rooms
• Coordinates with housekeeping and maintenance for availability and readiness of guest rooms to keep records in the computer system
• Makes and confirms reservations
• Answers inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, gaming, or entertainment complex
• Answers incoming phone calls, operates telephone system to receive incoming messages, and records guest messages
• Computes guests' bills, collects payment by handling monetary transactions, and maintains accurate paperwork in relation to front desk operations
• Performs basic bookkeeping, such as balancing cash accounts
• Assists guests as issues are reported, contacting housekeeping and maintenance teams or escalating issues as needed
• Maintains the front desk area in a neat, clean, and safe manner
• Performs other related duties as assigned

Required Skills and Abilities:

• Excellent customer service skills
• Interpersonal and communication skills both in person and over the phone
• Basic math and cash handling skills
• Knowledge of Microsoft applications, POS systems, and other computer applications

Education and Experience:

• High school diploma or equivalent required
• One year of experience in a customer service environment
• Must obtain valid gaming license, where applicable

Physical Requirements & Working Conditions:

• The employee is frequently required to stand and remain stationary for the length of the shift.
• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee may be required to lift and/or move up to 25 pounds.
• The employee may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The employee may be exposed to smoke when on the floor of the gaming room.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.