Job Details

We are a growing behavioral health organization expanding across Massachusetts, and we're hiring a Patient Care Coordinator to join our centralized care coordination and intake team.

This role is designed for a motivated, professional individual who is looking to build a meaningful career in healthcare operations, care coordination, or behavioral health administration. You do not need prior healthcare experience - we provide comprehensive training - but you should be reliable, organized, and eager to grow within a fast-moving organization.

Patient Care Coordinators are the front line of access to care. You will play a key role in ensuring patients are connected to the right services quickly, professionally, and compassionately.

This is a performance-driven environment best suited for someone who takes ownership of their work and thrives when busy.

What You'll Do

• Serve as the first point of contact for individuals seeking behavioral health services
• Manage a high volume of inbound calls (average ~75/day), emails, and scheduling requests
• Schedule appointments and match patients with clinicians based on availability, specialty, and patient needs
• Accurately collect and enter patient information, including insurance and referral details
• Support a network of 350+ clinicians across multiple states
• Track cancellations, no-shows, and pending appointments, and follow up as needed
• Communicate clearly and professionally with patients, clinicians, and internal teams
• Use internal systems (CRM, EMR - training provided) and Microsoft Office tools
• Collaborate with leadership and peers to resolve issues and improve workflows

Who Will Be Successful in This Role

• Professionals who are dependable, organized, and detail-oriented
• Individuals who communicate confidently and are comfortable speaking on the phone throughout the day
• People who enjoy problem-solving and balancing multiple priorities
• Candidates who take initiative, adapt quickly, and are motivated by growth and responsibility
• Team players who value accountability and follow-through

Career Path & Growth Opportunities

This role is often a launch point into broader opportunities within our organization. We actively promote from within and value individuals who demonstrate reliability, leadership potential, and a commitment to learning.

Compensation & Schedule

• Salary: $40,000 - $41,600 annually
• Schedule: 40 hours per week, Monday-Friday
• Work Model: Hybrid, 25% travel to local offices as needed.

Benefits

• Paid vacation, sick time, and federal holidays
• Medical, dental, and vision insurance
• Paid family leave options
• 401(k)
• Employer-sponsored life insurance
• Annual tuition reimbursement opportunities

Our Commitment

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds.

• Strong verbal and written communication skills
• Ability to multitask effectively in a fast-paced environment
• High attention to detail and strong organizational skills
• Customer service, scheduling, call center, or administrative experience preferred but not required
• Bachelor's degree preferred but not required
• Bilingual (Portuguese/English) is a plus
• Must reside in Massachusetts