Job Details

Overview

Overview

At Essen Health Care, we care for that!

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and underserved residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women's health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.

House Calls provides in-home primary and specialty care in the New York Metro area. We are looking for the most talented and effective individuals to join our rapidly growing company. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

Job Summary

Position Title: Program Manager - Remote Patient Monitoring (RPM)

Job Summary : The Program Manager - Remote Patient Monitoring (RPM) is responsible for the operational, financial, and clinical oversight of the RPM program within Essen House Calls.

This leader will manage enrollment, device deployment, patient engagement, clinical workflows, billing capture, regulatory compliance, and staff supervision. The role requires a strong blend of healthcare operations expertise, clinical understanding, technology fluency, and revenue accountability.

The Program Manager will drive measurable improvements in patient outcomes, documentation accuracy, billing performance, and program scalability.

Responsibilities

Responsibilities

1. Operational Leadership

• Oversee day-to-day operations of the RPM program.

• Develop and standardize workflows for enrollment, device activation, monitoring, and escalation.

• Ensure efficient coordination between providers, care coordinators, IT, and RCM teams.

• Build scalable processes to support enrollment growth.

1. Financial & Revenue Oversight

• Monitor monthly RPM enrollment, billing, and reimbursement performance.

• Ensure compliance with CMS guidelines for CPT billing requirements.

• Partner with Revenue Cycle Management to reduce denials and optimize billing capture.

• Track program margin and identify operational inefficiencies.

• Present weekly performance dashboards to leadership.

1. KPI Ownership & Performance Accountability

• Own and manage performance metrics including:

• ≥ 90% patient transmission adherence

• ≥ 90% monthly billing capture rate

• ≤ 5% documentation error rate

• <48-hour response time for abnormal clinical alerts

• Implement corrective action plans when KPIs fall below target thresholds.

1. Team Leadership & Supervision

• Hire, train, and supervise RPM Care Coordinators.

• Conduct productivity monitoring and performance evaluations.

• Establish clear daily, weekly, and monthly output expectations.

• Foster a culture of accountability, collaboration, and continuous improvement.

1. Clinical & Regulatory Oversight

• Ensure RPM services comply with Medicare, Medicaid, and HIPAA regulations.

• Conduct routine audits of documentation and workflow adherence.

• Collaborate with providers to ensure appropriate clinical interventions based on RPM alerts.

• Maintain high standards of patient safety and quality of care.

1. Technology & Vendor Management

• Oversee RPM device vendors and platform performance.

• Ensure seamless EHR integration and data accuracy.

• Collaborate with IT to troubleshoot connectivity or transmission issues.

• Evaluate new RPM technologies and recommend system improvements.

1. Patient Engagement & Experience

• Develop strategies to improve patient retention and adherence.

• Ensure patients receive proper education and support for device usage.

• Address barriers to participation and improve satisfaction metrics.

• Bachelor's degree in Healthcare Administration or related field

• 3-5 years of clinical or care management experience

• Minimum 2-3 years of healthcare leadership experience

• Experience with Remote Patient Monitoring or telehealth programs

• Knowledge of CMS billing requirements and compliance standards

• Experience using EHR systems and healthcare analytics tools

• Master's degree (MHA, MBA, MSN, or related field)

• Certification in Case Management (CCM)

• Certification in Healthcare Information Systems (CPHIMS)

• Experience in population health or value-based care programs

• Strong operational and financial acumen

• Data-driven decision-making

• Expertise in CMS and HIPAA compliance

• Ability to translate analytics into workflow improvements

• Excellent leadership and communication skills

• High level of organizational accountability