Job Details

Job Opportunity at DriveTime Family of Brands

DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims.

We are looking for individuals who must reside in TX, UT, GA, FL, NV, NC, AZ, or TN state. The responsibilities of the job include working with repair facilities to validate, adjudicate, and approve payment for diagnostics and repair recommendations for pre-sale repairs as well as customer vehicles under warranty. You will properly adjudicate claims within approval limit and in accordance with department & industry standards. Accurately notate all actions taken and interactions with shops and customers within internal systems ensuring proper documentation of interactions. Navigate department resources in order to ensure adherence to department process flows and policies. Manage list of assigned pending claims and provide timely follow up with repair facilities to decision claims. Other duties as assigned.

Knowledge, skills, and abilities include a strong understanding of automotive systems and repair procedures, parts pricing, labor guides, and repair shop procedures/practices. Clear and professional verbal and written communication, as well as strong negotiation skills are required. Proficiency in typing and general computer skills is necessary. Comfort in a high-volume, collaborative environment, and managing multiple priorities is essential. Solutions-oriented mindset is a must.

Requirements include a high-school diploma required; Bachelor's Degree preferred. Three or more years of experience with current automotive mechanical and diagnostics is needed.

Perks include work from home, medical, dental, and vision coverage, 401(K), company paid life insurance policy, short and long-term disability coverage, growth opportunities, tuition reimbursement, wellness program, competitive pay, consistent work schedule, game room, in-house gym, social events, paid time off, and recognition as a Great Place to Work Certified. DriveTime Family of Brands is an Equal Opportunity Employer.