Job Details

Position overview:

Looking for an experienced Telecommunication Analyst to continue our support for our business partners and people in our care. This individual will be assisting with supporting and installing telephones, cellphones, and other video conferencing solutions.

Provides technical assistance in support and preparation of telecom technologies, primarily focused on telecommunications infrastructure management, deployment, and maintenance. Requires working knowledge of and experience with networking, mobile, desk phones, and desktop technologies including, but not limited to, desktop applications, smart phones (iOS), VoIP, and PBX telecom systems. Must be able to work independently or as part of a team. In-state, day travel in State-owned vehicles is expected. Occasional long hours are possible but limited. This is a 100% remote position with office visits as needed. Applicants must reside within the State of Wisconsin.

The DOC telecom group manages:

• Cisco infrastructure and endpoints
• Mitel VoIP PBX and ACD
• Telecommunication Company management
• Smart phone support
• Tablet Support
• InTune
• AirWatch
• Apple Business Management
• Video conferencing account management

• Working knowledge of Telecommunication concepts such as SIP, H323 and other VoIP technologies
• Working knowledge of Networking concepts
• Experience with Cisco phones and infrastructure.

• Video Conferencing infrastructure and endpoints management
• Unified Communications Systems (Webex, PBX, ACD, etc.)
• Mobile device support and Management
• Networking Concepts (CUBE, SBC, SIP, H323, VoIP, etc.)
• Customer Service
• Working knowledge of iPhones and iPads
• Strong customer service skills
• Ability to work in a fast-paced environment.

• Ability to work independently but in a team environment-
• Able to meet deadlines.
• Punctual
• Ability to multi-task and balance their workday.
• Ability to troubleshoot complex problems and determine a solution.

• USCC
• Verizon
• AT&T (FirstNet)
• Mitel
• Zoom
• AirWatch
• Apple Business Management
• Microsoft
• Cisco Webex

• In Person or Online via Teams

• 06/30/2025 with possibility for extension

• This position is mostly remote but will require office visits as needed.
• Candidates MUST be local to WI or willing to relocate at the candidate's expense prior to starting.