Job Details

Customer Service Associate

  2026-03-03     Synergy Staffing     all cities,AK  
Description:

We are seeking an energetic individual to join our team as a Customer Service Associate to input orders, support our customers and to create and ensure a positive customer experience. If this sounds like an exciting opportunity, then we want to hear from you.

Duties and Responsibilities:

  • Fulfill order entry transactions following departmental processes.
  • Answer inbound and initiate outbound customer calls.
  • Build knowledge of all major product groups to properly support customer contacts.
  • Resolve customer issues and inquiries efficiently and effectively.
  • Process credit requests, resolve mis-shipments and provide proof of deliveries.
  • Provide customer support while expertly navigating between multiple computer sessions.
  • Resolve or investigate adequately before appropriately escalating calls to the next level.
Qualifications
Special knowledge, skills and abilities required:
  • Strong verbal and written communication skills.
  • Proficient in active listening to fully understand our customers' needs.
  • Excellent computer skills, including Microsoft Office.
  • Expertise in handling multiple tasks in high-volume, fast-paced work environment.
  • Proven ability to approach any change or new situation with a positive attitude.
  • Demonstrated ability to prioritize tasks to complete them in a timely and accurate manner, with supervision as needed.
Preferred:
  • Experience with Office 365, Salesforce, SAP, Esker.
  • Experience in order management systems.


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