Job Details

Fully Remote Customer Service Representative

Join a dynamic team as an HR Assistant within the My HR Live Support team, where you will play a pivotal role in delivering world-class service to employees across the globe. Our goal is to provide accurate, consistent, and timely responses to HR inquiries through various contact channels such as phone, web case, and chat. You will be at the forefront of assisting employees with their HR, Disability, and Leave issues, ensuring a seamless and supportive experience.

Responsibilities

• Take ownership of employee contacts, ensuring each is resolved with a high degree of problem-solving and customer obsession.
• Receive and resolve inquiries primarily via phone, chats, and emails as the first point of contact for Leave, Disability, and related inquiries.
• Resolve inquiries holistically by referring to available documentation, escalating when necessary.
• Build customer trust through empathetic, personalized conversations by assessing and adjusting case management plans.
• Respond to issues that may arise during leave events and ensure proper communication and documentation, even with limited information.
• Use high judgment and critical thinking to balance process adherence with employee needs in analyzing and deciding on disability, leave, and accommodation requests.
• Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.

Essential Skills

• HR experience
• Customer service skills, especially in handling inbound calls and chats
• Demonstrated empathy
• Strong communication skills
• Ability to research and find answers or information

Additional Skills & Qualifications

• Experience dealing with customers and exceptional use of empathy skills
• Proven ability to adjust to changing workloads and manage customer contacts in a fast-paced environment
• Ability to manage confidential and sensitive employee information and adhere to strict data privacy
• Detail-oriented with the ability to analyze, problem-solve, organize, and manage multiple priorities

Work Environment

This position is 100% remote, with expectations to be on camera during training and nesting periods. Candidates must have a dedicated space in their residence to successfully perform the role and responsibilities.

Job Type & Location

This is a Contract position based out of Houston, TX.

Pay and Benefits

The pay range for this position is $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Mar 6, 2026.