Job Details

Overview

Office Assistant

UnityPoint - St. Luke's - Downtown Sioux City

Hours: 8:00A-4:30P, M-F

The Office Assistant is responsible for providing clerical and administrative support, including managing patient check-ins, scheduling appointments, and assisting with general inquiries. The role ensures efficient office operations, maintains accurate records, and coordinates with patients and healthcare teams to ensure timely and efficient service. The role manages office supplies, responds to phone calls, and supports staff with various administrative tasks, ensuring smooth daily workflows and clear communication.

Why UnityPoint Health?

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.  Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Customer Service

• Assists with patient check-in/check-out processes, ensuring a smooth and efficient flow of patients.
• Coordinates with patients and healthcare providers to ensure timely and accurate scheduling of diagnostic procedures and future appointments.
• Responds to inquiries, provides information, and addresses concerns promptly while adhering to confidentiality guidelines, policies, and procedures.
• Greets patients and guests in a professional manner, directing them to appropriate departments and services.
• Verifies patient insurance information and assists patients with insurance questions, billing inquiries, and coverage details.
• Maintains positive relationship with patients, caregivers, community partners, ensuring clear communication and timely follow-up.

Administrative/Clerical Support

• Provides clerical support for all front desk functions of the department, ensuring smooth daily operations.
• Manages office supplies and inventory, ordering items as needed to ensure the office is well-stocked and organized.
• Coordinates and schedules appointments, meetings, and events for staff members, ensuring all details are handled in a timely manner.
• Assists in preparing, filing, and maintaining accurate records and documents, including patient registrations and timely submission of charges for services, ensuring easy access to information.
• Responds to phone calls, takes referrals, and schedules appointments in a manner that promotes efficient patient care.
• Supports staff with various administrative tasks, including preparing reports, data entry, and updating contact lists or calendars as needed.

Qualifications

Education:

• High school diploma or GED equivalent required.
• Associates degree in secretarial sciences preferred or equivalent experience strongly preferred.

Experience:

• One year of experience in a customer service, clerical, or administrative role required.
• Experience working in a healthcare setting preferred.

License(s)/Certification(s):

• Valid driver's license when driving any vehicle for work-related reasons required.