Job Details
NEW JOB OPENING CUSTOMER SUPPORT REPRESENTATIVE IN JOHNSTON, IA, USA!
2026-01-11 Rose International all cities,IAJob Description
JOB ID: 42446
Education:
• High school diploma or equivalent
Required Skills, Knowledge, and Experience
• Strong interpersonal communication, negotiation, and conflict resolution skills
• Excellent written and verbal communication abilities
• Minimum of 6 months of customer service or customer support experience
• Proficiency with Microsoft Office applications
• High level of comfort with consumer software applications
• Strong computer, research, and troubleshooting skills
• Ability to work designated support hours and occasional holidays as business needs require
Preferred Skills and Experience
• Knowledge of agriculture equipment, turf equipment (mowers), and utility vehicles
• Prior experience working within Agriculture or Technology dealer channels
• Bachelor's degree in Agriculture, Business, Communications, Engineering, Information Technology, or a related field
Job Duties
• Provide first-level phone support for customer product inquiries and technical issues
• Accurately document all customer interactions within support systems
• Resolve common customer concerns efficiently while maintaining a high level of professionalism
• Support customer satisfaction, loyalty, and retention through effective problem resolution
Job Summary
The Enterprise Contact Center Tier I team provides front-line technical support, information, and solutions to customers regarding product-related inquiries, issues, and concerns. This role plays a critical part in optimizing customer satisfaction and retention by delivering high-quality phone-based support and accurately documenting each customer interaction.
Types of Customer Inquiries
• General product questions, availability, and compatibility
• Agriculture, Residential and Commercial Turf, and Golf product issues or complaints
• Warranty registration and extended warranty coverage
• Out-of-warranty assistance
• Parts and publications lookups
• Loyalty Rewards program inquiries
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).