Job Details

Additional Considerations (if any):**-****At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.****Job Description:****Job Title****:** Frozen Foods Department Manager**Department:** Frozen Foods**FLSA**: Non-Exempt**General Function**:Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Presents the freshest and best quality product at a competitive retail price.**Core Competencies:*** Partnerships* Growth mindset* Results oriented* Customer focused* Professionalism**Reporting Relations:**Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness HomePositions that Report to you: Department Employees**Primary Duties and Responsibilities**:* Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.* Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employees designated department or elsewhere in the store.* Makes an effort to learn customers names and to address them by name whenever possible.* Assists customers by: (examples include) + escorting them to the products theyre looking for + securing products that are out of reach + loading or unloading heavy items + making note of and passing along customer suggestions or requests + performing other tasks in every way possible to enhance the shopping experience.* Answers the telephone promptly and provides friendly, helpful service to customers who call.* Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.* Determines department goals with store director.* Determines weekly work schedule and establishes a daily work plan for the department.* Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.* Communicates with employees regarding sales and ideas.* Handles and satisfies customer issues.* Figures retail pricing and ensures correct pricing.* Extends invoices, posts invoices, and oversees department bookkeeping procedures.* Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.* Conducts inventory of the department.* Plans displays, promotions, and determines pre-orders.* Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.* Understands and troubleshoots equipment and ensures maintenance is performed.* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.* Adheres to company policies and individual store guidelines.* Reports to work when scheduled and on time.**Secondary Duties and Responsibilities:*** Ensures pricing is competitive in the market area.* Attends meetings and seminars and participates in continuing education.* Fills displays, checks in delivered merchandise, and works in the sales area.* Unloads trucks, places product in appropriate storage area, and replenishes merchandise.* Performs departmental duties as needed.* Assists in other areas of store as needed.* Performs other job related duties and special projects as required.**Supervisory Responsibilities:*** Instructs, assigns, reviews and plans work of others.* Maintains standards, coordinates activities, allocates personnel, acts on employee problems, and selects new employees.* Has the authority to approve employee discipline.* Has the authority to recommend employee transfer, discharge, and salary increases.**Knowledge, Skills, Abilities and Worker Characteristics:*** Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.* Ability to do arithmetic calculations involving fractions, decimals, and percentages.* Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.**Education and Experience:**High school diploma or over one year of related work experience.**Physical Requirements:*** Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.* Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.* Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.**Working Conditions**:This position is frequently exposed to temperature extremes and dampness. There is possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast paced work environment.**Equipment Used to Perform Job:**Telephone, fax, copier, cash register, intercom system, wrapping machine, pallet jacks, forklift, garbage disposal, trash compactor, cardboard compactor, box cutter, knives, computer, calculator, and C.A.R.S. reordering system**Financial Responsibility**:Responsible for company assets, including equipment and merchandise.**Contacts:**Daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.**Confidentiality**:Has access to confidential information including, employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing.Are you ready to smile, apply today.*Employment is contingent upon the successful completion of a pre employment drug screen.*

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