Job Details
NEW JOB OPENING CUSTOMER SUPPORT REPRESENTATIVE IN JOHNSTON, IA, USA!
2025-12-01 Rose International all cities,IAJob Description
Client Req ID: 42200
Shift: Monday-Friday 8am-4:30pm during training (2-3 weeks classroom, and an additional few weeks of on the job training & mentoring with an experienced agent.)
**After training, candidate must be able to work an 8hr shift within the hours of 12 pm to 10 pm. The exact 8hr shift will fluctuate based on volumes and business need. After training is complete, candidate will be assigned a weekend shift (either Saturday or Sunday) on a monthly rotating schedule.
Education Required:
• HS Diploma or GED
Preferred Education:
• Bachelor's degree in Agriculture, Business, Communications, Marketing, or a similar discipline.
Required Skills:
• Skills in interpersonal communications, negotiation, and conflict resolution.
• Effective written communication skills.
• 6+ months of experience with customer service/support experience.
• High comfort level and experience with consumer software applications.
• Experience with multiple forms of Social Media (Facebook, Twitter, Instagram, YouTube, TikTok)
• Strong computer and troubleshooting skills.
• Ability to work off-shift hours and occasional holidays to support the business
Desired Skills:
• Prior work history with using Social Media for business purposes
• Prior work experience in Agriculture or Technology dealer channels
• Knowledge of agriculture, turf (mowers) and utility vehicles
The Social Media Care team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Agents provide support via multiple channels (Social Media, email, and website) while effectively documenting each interaction. This position will have an emphasis on Social Media support and will be involved in monitoring designated Social Media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy.
COMMON QUESTIONS INCLUDE:
General product questions, availability, compatibility
Ag, Residential and Commercial Turf, and Golf product issues/complaints
Parts and publications lookups
Loyalty Rewards programs
Overall Brand Experience
Onboarding Attendance Policy:
Contingent employees within their training period (about 5-7 weeks of employment) are not eligible to take any time off. Unexcused absences and/or tardiness during training and mentoring days could result in immediate termination. To determine if an absence is excused work with your direct supervisor.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).