Job Details

Medical Appointment Clerk
Portsmouth, VA 23708
Contract: Jan-02-2026 - Jan-01-2027
Number of Positions: 2
Location: Onsite
Clearance: None Required
Estimated Total Hours: 2088
Work Schedule: Monday-Friday, 0700-1600 (8.5-hour shift including 30-minute meal break)
Pay Rate: $15 - $20

Responsibilities
Serve as the first point of contact for patient admissions, discharges, and transfers within the hospital's Patient Administration Department.
Perform data entry and record management for all patient movements using approved systems such as MHS GENESIS and DMHRSi.
Process all required admission and disposition forms, ensuring completeness, accuracy, and compliance with government regulations.
Provide courteous and professional telephone and in-person assistance to patients, families, staff, and command personnel regarding patient status and hospital services.
Maintain and update logs and reports on patient admissions, transfers, and discharges for daily and monthly reporting.
Prepare, edit, and finalize a wide range of documents, correspondence, and reports, ensuring proper formatting, grammar, and adherence to policies.
Manage and safeguard patient information, ensuring compliance with HIPAA and military health information security policies.
Maintain office files, organize patient administrative records, and assist in retrieving or archiving documents.
Support the Hospital Command Center with administrative tasks such as routing correspondence, coordinating communication, and maintaining reference materials.
Participate in quality assurance and data accuracy reviews, helping to improve administrative efficiency and reporting accuracy.
Assist with orientation and training of new staff or contract personnel as requested by government supervisors.
Handle sensitive inquiries and patient information discreetly and professionally at all times.
Maintain a clean, organized, and professional workspace in compliance with Navy Medical Center policies.

Qualifications
Education: High school diploma or equivalent. Successful completion of training as a medical clerk or sufficient on-the-job training in a healthcare administrative role.
Experience: Minimum 1 year of experience in a medical or clinical environment providing administrative support. Knowledge of medical terminology, basic computer skills, and typing at least 20 WPM.
License/Certification: Basic Life Support (BLS) certification required (AHA or ARC).
References: 2 professional letters of recommendation written within the last 3 years.
Other Requirements: Must be a US Citizen.