Job Details

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned by the GeneralManager.

Guest Services: 60%

• Interacts with guests to obtain feedback on product quality and service levels
• Responds to and handles guest problems and complaints
• Observes service behaviors of employees and provides feedback to individuals and managers
• Assist with service during heavy mealtimes
• Assist with the catering

Managerial Tasks: 20%

• Provides direction for all day-to-day operations
• Assist with recruitment, hiring, and training of all F&B staff
• Impose disciplinary action when necessary
• Conducts annual performance reviews for all F&B hourly staff

Administrative Tasks: 20%

• Keep a clean work area according to health and kitchen standards
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
• Ensures property policies are administered fairly and consistently
• Manage inventory of all front of the house kitchen items, BDT, and Banquets
• Assist with the creation and implementation of new menu items
• Maintain a low labor cost
• Assist with scheduling, BDT, and Banquet employees based on occupancy, events, and employee status
• Attend all BEO, F&B, Culinary, and staff meetings

Ensures compliance with tip distribution, safe service of alcohol, food handling, and sanitation standards

QUALIFICATIONS/SKILLS: each essential duty satisfactorily. skill, and/or ability required.

To perform this job successfully, an individual must be able to perform the requirements listed below are representative of the knowledge,

• High School Diploma or Equivalent
• Ability to read and write in English
• Ability to read and comprehend instructions, short correspondence, and memos
• Ability to write correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees
• May be required to compute basic arithmetic
• Availability on weekends and holidays
• Must be able to pass a background check

DESIRED QUALIFICATIONS: Associate's degree in hospitality or related field with two years ofexperience in a Food & Beverage and catering role.

PHYSICAL DEMANDS: While performing the duties of this job, the person must be able tooccasionally move about inside the kitchen and dining areas.

WORK SCHEDULE: Work a full-time varied schedule including days, nights, weekdays, andweekends as assigned by the department supervisor.