Job Details

Customer Service / Account Manager

  2025-10-11     College Products     Sioux City,IA  
Description:

Role: Do you want a role where your work truly makes a difference? As our Customer Service Specialist, you'll oversee the customer journey, from helping students get the right products to ensuring our university partners feel fully supported year-round. You'll also oversee our Campus Managers (our on-campus delivery specialists) across the country, giving you a chance to build leadership skills while driving real results. This is more than customer service; it's about building lasting relationships and owning the customer experience.

About Us: College Products is the trusted partner for colleges and universities seeking to elevate their on-campus housing experience. From small campuses to renowned institutions like Iowa State University, UC Berkeley, and the University of Maine, we provide high-quality appliances and furniture designed to meet the unique needs of student housing.

Founded in a dorm room at the University of South Dakota in 1997, College Products remains a family-owned and operated business driven by a mission to enhance campus living. Our founder's vision centers on tackling on-campus housing challenges while exceeding expectations with innovative products and unmatched service. Join us in transforming student housing, one campus at a time.

Responsibilities:

  • Own the full customer experience lifecycle from onboarding issue resolution for both students and university partners.
  • Serve as the main point of contact for our school accounts, maintaining ongoing relationships and proactively managing their needs.
  • Handle inbound student inquiries (phone, email) and follow up on service issues before, during, and after product delivery.
  • Track student requests and team tasks using our internal work order system.
  • Hire, train, schedule, and supervise Campus Managers, ensuring tasks are completed on time and to standard.
  • Track Campus Manager performance, provide feedback, and initiate retraining or offboarding when necessary to maintain service quality.
  • Resolve escalated student or school issues with professionalism and urgency, coordinating with internal teams as needed.
  • Maintain real-time visibility into campus operations and delivery timelines to ensure no detail is missed.
  • Communicate cross-functionally with logistics, sales, and leadership teams to streamline execution and improve service quality.
  • Spot patterns in service requests and field performance to suggest improvements in tools, training, and communication.

Qualifications:

  • Excellent communication skills both written and verbal.
  • Highly organized with strong attention to detail.
  • Ability to manage people, deadlines, and high-volume tasks simultaneously.
  • Tech-savvy: Comfortable working with CRMs, work order tools, and task-tracking platforms.

Attributes:

  • Service-minded and solutions-focused
  • Calm under pressure
  • Detail-oriented and highly accountable
  • Strong interpersonal skills
  • Able to work independently and collaboratively
  • Naturally proactive, you don't wait to be told what's broken

Salary:

$40,000–$50,000 (Depending on Qualifications)

Benefits:

  • Paid time off
  • Health insurance
  • 401(k) with employer match
  • Vision insurance
  • Dental Insurance
  • 24/7 Teladoc access
  • Flexible spending account (FSA)
  • Life insurance

Join Us Today!

If you're ready to own and elevate the customer experience at a growing, values-driven company, we want to hear from you. Apply now and help shape the future of campus living!


Apply for this Job

Please use the APPLY HERE link below to view additional details and application instructions.

Apply Here

Back to Search