Job Details

Medical Customer Service Rep

Siouxland Community Health Center has an opening for a Medical Customer Service Rep. This position will go to SCHC's two locations in Sioux City, Iowa and one location in South Sioux City, Nebraska. Will help with the mobile clinic as needed.

Successful candidate must have solid experience & advanced knowledge of:

• Strong communication skills
• Previous successful work experience providing exceptional customer service
• Experience in a medical clinic setting strongly preferred
• Strong and proficient data entry skills
• Health insurance knowledge or background a definite plus
• Bi-lingual Spanish strongly preferred
• Ability to multi-task and work quickly and efficiently in a stressful environment

Successful candidate must be able to perform primary functions of position:

• Enthusiastically and consistently exhibit exceptional internal and external customer service skills
• Utilizing first-hand knowledge of assigned tasks and responsibilities, demonstrate initiative in offering proactive suggestions for improvements in departmental workflow and processes
• Perform other duties and projects as assigned, exhibiting willingness to adapt schedule when requested to get the job done, including unconventional hours or days if needed
• Meet or exceed collection standards of obtaining patient co-payment
• Complete new patient paperwork in addition to obtaining check-in documentation and information for all new patients and update GE Centricity

Siouxland Community Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any characteristic protected by federal, state or local laws. SCHC participates in E-Verify. Pre-employment drug screen, background check, and review of required immunizations. Exemptions may be granted for religious or medical accommodation.

Behaviors Preferred:

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations Preferred:

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education Required:

• High School or better

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.