Job Details

Clinical Services Specialist

The University of Iowa Community Clinics (UICC) is seeking a patient focused Clinical Services Specialist to support our Sioux City Family Medicine Clinic. This position will provide health related services and/or clinical operational support to assure effective and efficient delivery of health care. This position will be responsible for scheduling patient appointments and visits following the guidelines set forth by UICOM and Centralized Management of Scheduling Positions, programs best practices and serves as mentor, role model, and service excellence ambassador for staff, co-workers, patients and visitors. May perform other duties as assigned.

Position Responsibilities:

• Provide support services to clinical and non-clinical departments
• Communicate/collaborate with internal and external constituents
• Patient satisfaction/service excellence
• Operations and quality standards/improvement
• Develop programs, policies, practices that enhance patient/staff environment
• Human resources management
• Financial management
• Customer support function
• Customer interaction

WE CARE Values:

• Welcoming
• Excellence
• Collaboration
• Accountability
• Respect
• Empowerment

Department Summary:

University of Iowa Community Clinics (UICC) provides comprehensive care to the Iowa City community and beyond. UICC is home to providers and staff that provide comprehensive care outside of the hospital setting and give the community a sense of care whenever they need it most.

Percent of Time: 100%

Schedule: Work hours vary Monday through Friday between 7:30 AM - 5:00 PM. No weekends, on call time, or holidays required.

Location: Sioux City, IA

Pay Grade: 3A

Salary: $42,392 - $81,125 based on experience

Benefits Highlights:

• Regular salaried position located in Sioux City, Iowa
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
• The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at:

Education Required:

A Bachelor's degree or an equivalent combination of education and experience in a health-related field such as Health Information Management or experience and in-depth knowledge of health care systems in order to provide services that support care delivery (e.g., patient relations, clinic operations, etc.)

Experience Requirements:

• One-year administrative experience
• Excellent written and verbal communication skills
• Proficiency in computer spreadsheet and database applications
• Driver's license and ability to meet UI Fleet Safety Standards

Highly Desirable Qualifications:

• Minimum of one to two years of experience in a supervisory or leadership role

Desirable Qualifications:

• Experience with hospital operations and/or Ambulatory Clinic operations
• Experience with the Epic system
• Experience scheduling in an outpatient clinic setting

Application Process:

In order to be considered, applicants must upload resume and plain text cover letter that clearly addresses how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact ...@uiowa.edu

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. This position is not eligible for University sponsorship for employment authorization.

Joining University of Iowa Health Care means becoming part of a world-class academic health system that offers a mission you can believe in, resources and support you need to excel, and a community where your impact is felt every day. We're providing patient care with expertise and compassion, advancing groundbreaking research, and teaching and training tomorrow's health care professionals. Together, we're changing medicine and changing lives across Iowa and beyond. Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, generous leave policies, 24/7 support services, well-being resources, and access to our UI Health Care specialists and care teams. Grow professionally with advanced training, leadership development, and tuition assistance. Enjoy a rich quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation. As part of the Hawkeye community, you'll find a balance of career fulfillment and quality of life. Join us in working together to make all of Iowa better.