Job Details

Clinical Excellence/ Patient CareProvides specimen processing for reference laboratory outreach patient testing, and initiates inpatient processing, requiring handling of patient specimens. Assists lab outpatients in the collection process of specimens for testing. Monitors patients during more complex lab test procedures and patients being held for provider notification of test results. Uses the Lab and Mayo On-line test catalogs to ensure that the correct tests are ordered for providers and patients. Assists patients in the completion of Authorizations prior to release of test information. Initiates and resolves the problem patient specimen resolution process for the laboratory. Communicates and interacts with patients and their families, with compassion and empathy, both on the phone and at the lab department. Informs patients of potential denial by insurance, estimates appropriate costs and obtains appropriate ABN or Insurance Waiver according to insurance. Adds modifiers and ...Support Technician, Laboratory, Technician, Support, Processing, Insurance, Healthcare